Troubleshoot AIQ Login 500 Errors

Troubleshoot AIQ Login 500 Errors

A 500 error during AIQ sign-in indicates a server-side failure. Do not delete configuration files or modify application data unless instructed by Appvance Support.

1. Confirm that the AIQ services are running and the application URL is reachable.

2. Check the AIQ server logs for the request time and capture the error details.

3. Confirm that the service account has access to the required AIQ directories and data stores.

4. Clear the browser session data or use a private window to rule out stale browser state.

5. If the issue began after an upgrade or configuration change, collect the affected version, deployment details, and logs before contacting support.

Last updated: September 14, 2026

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