Review Output Logs in AIQ

Recommended guidance

FromUse Output Logs as the Outputfirst Logsevidence screensource youwhen canan view,AIQ search,execution exportfails, behaves differently than expected, or clearstops variousbefore logcompletion. files.Logs should be reviewed together with the scenario, data source, browser or device, Test Node, and time window.

What to look

The following logs are available on separate tabs:

for

• Execution start and stop timestamps.
• Scenario

  LocalEditor Output

  step failures, assertion failures, and wait timeouts.
• Service Suite request, response, authentication, and parsing errors.
• Browser,

  Localdriver, Error

  mobile,

or

OWASP

Test DesignerNode Servererrors.

Repository, Errorfile, certificate, proxy, or environment access failures.

Test Designer Local Error

WorkingUseful withtroubleshooting Log Filespattern

Here are the basic options available to you from this page.

Searching Log Files

If you click the output tab of any log file, you can search for text within that log. For example, you can search for Jira errors in the Local Output log by searching for the text “[JIRA]” in

1. Filter the log files.

   Exporting Log Files

   You can export a log file. You can export data in increments of 2Mb up to 10Mb in the Selectfailing Exportexecution Size dropdown.

   

   Clearing Log Files

   You haveor the optionnarrowest totime clearwindow a specific log file or clear allavailable.

2. Identify the logfirst files.meaningful

   error, not

   only

   Submittingthe Logsfinal toerror Appvanceshown Support

   at

   Youthe mayend.

3. Match bethe askedfailing to submit log filesstep to the Appvancescenario, Technicaldata Supportrow, teamservice tocall, helpor diagnosebrowser anaction.
4. Check issue.whether the

   Tofailure helpis reproducible with submittingthe same data and environment.

5. Attach relevant log filesexcerpts youwhen mayescalating; beavoid askedsharing tosecrets, followtokens, or full credentials.

Common mistakes

• Assuming a processUI similarfailure tois this:an
  AIQ
• platform

  Dependingissue onbefore thechecking issue, one or more log files may be requested. Please select the one required,data and clickwaits.

• Copying onentire Clearlogs Logs.without removing sensitive information.
• Ignoring
• earlier

  Performwarnings that explain a testlater trying to replicate the issue.

Navigate back to the Output Logs page.

Select the relevant log file.

Click Export Log and save it in your desired location.

Check with the Appvance Technical Support team before clearing log files related to any issues.

• Visit the Appvance Service Desk to submit a request.
•  The Service Desk Management Guide contains information on what to expect when submitting a support request.failure.