Legacy Chrome HTTPS 8443 Troubleshooting for AIQ

This page is retained as a legacy reference for older Chrome HTTPS port 8443 issues in AIQ environments.

What changed in this article

• Shortened the long question title and removed Designer-centric wording.
• Marked the localhost/8443 Chrome troubleshooting flow as legacy because current browser and certificate behavior may differ.
• Added checks for certificate trust, exact URL/port, proxy settings, browser version, and whether the issue reproduces in current supported execution paths.

Validation workflow

1. Confirm the current supported browser and AIQ URL before following older Chrome troubleshooting steps.
2. Verify certificate trust, proxy settings, port 8443 reachability, and controller service status.
3. If youthe areissue workingis browser-specific, record the Chrome version and compare with Appvanceanother IQsupported onbrowser https (https:/<Controller m/c>:8443) in Google Chrome and having issues with designer, this information path.

DesignerReview launchesnote: andThis downloadsarticle “start-proxy” every time when user navigates to designer and gets stuck in between and doesshould not movebe forwardused and also does not get proxy started pop-up.

Below areas the settingsprimary thatsetup need to be changed to fix this behavior in Google Chrome browser.

Google Chrome Settings

Make sure the proxy is running. There should be two Java process running.

Step 1:

From Firefox, export the 2 certificates and save it in local machine.
 a. Once security exceptions were added successfully to Firefox , Go to options ---> Advanced ---> Certificates ----> View Certificates.
 b. Move to Server tab.You can see 2 certificates added under appvance.(Appvance IQ and >www.appvance.com)
 c.select the certificates and export it. Save it to your local machine.

Now Go to Google Chrome Browser.

Import and install those 2 saved certificates in chrome. Make sure that 2 certificates (oneguide for APCcurrent and another for Appvance Designer) needs to be there in order for APC Desginer to work correctly.

Step 2:

With the below setting change, we are forcing Google chrome to avoid SSL related warnings when navigating to https sites (like: >https://<Controller m/c>:8443/Appvance) by adding "--ignore-certificate-errors" to target field of shortcut tab by right clicking chrome.

NOTE: This will be a universal fix for all https sites.

After doing above changes,close all chromeAIQ browser windows which is open and now launch a new chrome browser window from the place where command line flag was added to target field.testing.

i.e if user makes above changes to a browser shortcut on desktop, then need to launch new browser from the same browser shortcut on desktop.

 By doing this change, "proxy is running" message will pop up.

PS:

Above settings is done for chrome shortcut on desktop.

Google Chrome does not remember the "proceed to localhost (unsafe)".When APC navigates to login page(https://<Controller m/c>:8443/Appvance/login.html), it will give unsecure error.Need to click "proceed to localhost (unsafe)" link to proceed further.

If system default browser is chrome, APC opens with default chrome (Path:C:\Program Files (x86)\Google\Chrome\Application\chrome.exe) browser.Follow below steps to work in default chrome browser:

- Once you navigate to "https://<Controller m/c>:8443/Appvance/start.html#"

- In a new tab , Enter https://<Controller m/c>:9443

- Click Advanced link

- Click proceed to localhost(unsafe) link

- Now go back to designer page and refresh the page.

- Proxy is running pop up should display on Designer page

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Import settings:

Once you navigate to "https://<Controller m/c>:8443/Appvance/start.html#"

Click the View site information as seen below

Click certificate info.

 

Go to Details tab
Click Copy to File..
Certificate Export wizard will open, click Next
With default values selected, click next.
Specify the path, file name the save Certificate to your local machine.

Once the above certificate is exported successfully, go to Google chrome settings.
Search for HTTPS/SSL
Click Manage Certificates.
Go to Trusted Root Certification Authorities
Import the certificate file that was saved in previous step.

Now navigate to Designer page and import and export the certificate as did in the above step.