Reset an AIQ User Password Securely

Reset an AIQ User Password Securely

Last
reviewed: September 21, 2026

Use
this

article

Anwhen adminan administrator needs to restore access for an AIQ user canwithout exposing or reusing shared passwords. Prefer the AIQ administration workflow and follow your organization’s credential policy.

When to use UXthis guidance

• A user cannot sign in and requires an administrator reset.
• You need to resetconfirm otherthe usersaccount passwords back to a default “appvance”exists and uponis nextassigned loginthe correct role.
• You need an auditable support workflow for password resets.

Recommended approach

1. Confirm the requester is authorized for the target account.
2. Open AIQ administration and locate the user willrecord beunder prompteduser management.
3. Use the reset or temporary credential workflow available for your AIQ version; do not publish default passwords in documentation or tickets.
4. Require the user to change histhe password.password
   Justat getnext tosign-in Globaland Optionsverify >that Adminthe Optionsaccount >works.
5. Record Userthe managementsupport

   

   
   

   Using RDPticket or SSHaudit

   note without including the password value.

AlternativelyNote: thereDo not paste passwords into tickets, email, chat, or documentation. If a command-line reset is anotherrequired, commandrun lineit processonly but this needs direct access tofrom the AIQ controller machine.Thewith followingan stepsauthorized assumeadministrator youaccount haveand access tofollow the Appvancecurrent AIQinstallation Controller runbook.

Windows

Log into your Appvance Controller using RDP or SSH Using Windows Command Prompt, go to the AIQ path within your Appvance IQ install directory Enter resetPassword.cmd (resetPassword.sh for UNIX'like OSs) followed by the username to reset and press Enter
For example: resetPassword.cmd tsmith The user's password is reset to appvance, and the user will be prompted to change their password upon logging in.

Linux or Unix Varieties

SSH or log into your Appvance Controller Enter ./<AIQ>/utp_distribution/resetPassword.sh <username> in the terminal
For example: ./utp3.3-master-18551186/utp_distribution/resetPassword.sh tsmith The user's password is reset to appvance, and the user will be prompted to change their password upon logging in.