Troubleshoot AIQ Login 500 Errors

BelowTroubleshoot areAIQ someLogin of500 theErrors

possible

reasons

A and500 resolution:error during AIQ sign-in indicates a server-side failure. Do not delete configuration files or modify application data unless instructed by Appvance Support.

1. PermissionConfirm issues, Please make sure you have allthat the permissionAIQ inservices are running and the Appvanceapplication IQURL directory.is reachable.

2. You deleted a recently used file, either scenario or designer file. Play button fromCheck the startAIQ screenserver willlogs holdfor allthe theserequest recently executed filestime and if it does not find (as it was deleted manually), it will throw a 500 error, In this case, open tests.properties file incapture the mainerror folder and delete the values in the field "<used-objects objects =" , Save and Restart Appvance IQ.details.

3. DeleteConfirm cachethat the service account has access to the required AIQ directories and cookiesdata fromstores.

4. Clear the browser beingsession useddata or use a private window to workrule without Appvancestale IQbrowser state.

5. If the issue began after an upgrade or configuration change, collect the affected version, deployment details, and restartlogs IQbefore andcontacting try to login again. support.