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Installation and Configuration Knowledge Base Overview Last reviewed: September 21, 2026 This overview page organizes installation and configuration maintenance articles for AIQ administrators. Use it as an index and retire duplicate troubleshooting pages when...

Update an Expired AIQ Certificate Use this procedure when an AIQ certificate has expired or is about to expire. Certificate changes should be planned because they can affect browser access, integrations, load balancers, test nodes, and API clients. Preparation...

AIQ 5.0 Database Upgrade Use this page as a controlled checklist for upgrading the AIQ database to the version required by AIQ 5.0. Database upgrades should be planned, backed up, and validated before the environment is returned to users. Pre-upgrade checks Co...

Last reviewed: September 30, 2026 Use this article as a checklist for building AIQ tests and environments that are easier to maintain, debug, and scale. What changed in this article Refocused the generic best-practices page on stable execution, maintainable sc...

Last reviewed: September 30, 2026 Use this article as a planning checklist for introducing AIQ AI capabilities such as AISG into a governed testing program. What changed in this article Updated the strategy page to use AISG terminology and governance language ...

AIQ Project Branching Best Practices Use project branching to manage test changes safely across maintenance, feature work, and release validation. Recommended guidance Keep branch names clear and tied to a change, release, or maintenance objective. Avoid long-...

Recommended guidance Antivirus or endpoint protection tools can affect AIQ installation, browser execution, file extraction, repositories, logs, and Test Node performance. Coordinate any exclusions with the customer’s IT/security team and document exactly what...

Recommended guidance Use installation scripts only when they match the approved AIQ version, operating system, and deployment model. Treat old EC2 install scripts as environment-specific automation that must be reviewed before reuse. Before running an install ...

When working with Appvance IQ + java 32 bit version, the test scenarios might not run and throw some connect errors on the test controller and in the error logs you might see the below error. Error: missing `server...

Use this article to validate whether a host has the operating system, browser, runtime, network, and resource prerequisites needed to run AIQ components or executions. What changed in this article Shortened the title and replaced “Appvance IQ” wording with AIQ...

Troubleshoot Chrome Issues on Mac M1/M2 for AIQ Use this article when Chrome behaves inconsistently on Apple Silicon Macs used for AIQ authoring, playback, or browser validation. Confirm Chrome, macOS, driver, and security settings before changing AIQ configur...

The "Are you sure you want to leave this page" notice in Internet Explorer 9 is a browser-level dialog and is not part of the page's DOM. Therefore, it cannot be handled like a regular HTML element using Appvance/Sahi selectors. This notice is typically trigge...

Obsolete guidance This article is obsolete for current AIQ documentation. Downgrading macOS Mojave to High Sierra is not current AIQ installation guidance and should not be recommended as a standard troubleshooting path. Current recommendation Use a macOS vers...

Recommended guidance Enterprise-managed Chrome policies can change how Scenario Editor tests behave. Before changing a scenario, confirm whether Chrome policies control downloads, popups, certificates, extensions, permissions, proxy settings, site isolation, o...

Recommended guidance Slow AIQ ZIP extraction is usually caused by endpoint protection scanning, slow disk I/O, network shares, insufficient space, file permission checks, or extracting from a blocked/downloaded archive. Diagnose the host before assuming the AI...

Use Chrome Developer Tools for AIQ Troubleshooting Use Chrome Developer Tools to inspect application behavior during troubleshooting, but rely on AIQ execution output and logs for repeatable test evidence. Recommended guidance Use DevTools for local diagnosis ...

Reset an AIQ User Password Securely Last reviewed: September 21, 2026 Use this article when an administrator needs to restore access for an AIQ user without exposing or reusing shared passwords. Prefer the AIQ administration workflow and follow your organizati...